Privacy Policy
EQLibrium Ltd (trading as EQLibrium Clinic and EQLibrium Skincare) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our Website, purchase products, or book treatments with us.
By using our Website or providing your personal information, you agree to the practices described in this policy.
⸻
1. Information We Collect
We may collect the following types of personal data:
For Skincare Purchases:
- Name and contact details (address, email, phone number)
- Payment information (processed securely via third-party providers such as PayPal or Stripe)
- Order history and preferences
For Clinic Treatments:
- Contact information (address, email, phone number)
- Date of birth
- Medical history and health information (to assess suitability for treatments)
- Treatment notes, photographs (with consent), and aftercare records
General Website Use:
- Technical data such as IP address, browser type, and device information
- Cookies and tracking data to improve your browsing experience
⸻
2. How We Use Your Information
We use your personal information to:
- Process and deliver your skincare product orders
- Manage bookings, consultations, and treatments at our clinic
- Assess your medical suitability for treatments
- Communicate with you about your appointments, orders, or enquiries
- Send marketing updates, offers, or newsletters (only if you have opted in)
- Comply with legal, medical, and regulatory requirements
⸻
3. Legal Basis for Processing
We process personal data under the following lawful bases, in line with the UK GDPR and Data Protection Act 2018:
- Contract: to provide the services or products you have requested
- Legal obligation: to maintain medical records as required by law
- Consent: for marketing communications and the use of images/testimonials
- Legitimate interest: to improve our services and protect our business
⸻
4. Sharing Your Information
We will never sell or rent your data to third parties.
We may share your information with:
- Payment processors (e.g., PayPal, Stripe)
- Delivery companies to fulfil skincare orders
- Regulators, insurers, or legal authorities, where required by law
- IT service providers who support our website and booking systems
All third parties with whom we work are required to respect your data privacy and comply with UK data protection laws.
⸻
5. How We Protect Your Information
- Medical records are stored securely and accessed only by authorised staff.
- Online payments are encrypted and processed via secure third-party providers.
- We regularly review and update our security measures to prevent unauthorised access, loss, or misuse of data.
⸻
6. Data Retention
- Medical records: held for a minimum of 7 years after your last treatment (or longer if required by law).
- E-commerce records: retained for accounting and tax purposes for 6 years.
- Marketing data: retained until you withdraw consent or unsubscribe.
⸻
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your data (where legally and medically appropriate)
- Restrict or object to how we process your data
- Withdraw consent for marketing at any time
To exercise these rights, please contact us at info@eqlibrium.co.uk.
⸻
8. Cookies
Our Website uses cookies to improve your browsing experience and track site performance. You can adjust your browser settings to refuse cookies, though some features may not function correctly without them.
⸻
9. Marketing Communications
We may send you information about treatments, products, and special offers if you have chosen to opt in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
⸻
10. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
EQLibrium Ltd
56 Eastworth Road
Chertsey
KT16 8DP
Email: info@eqlibrium.co.uk
⸻
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and we recommend checking periodically to stay informed.
